Support

How accurate is the step counter?

Steppa uses your device's built-in motion sensors and pedometer to track your steps. The accuracy depends on your device's sensors, but it's generally very accurate for walking and running activities. Make sure to carry your device with you for best results.

How is distance calculated?

Distance is calculated based on your step count and average stride length. The app estimates your stride length based on your height and walking patterns. For more accurate distance tracking, ensure your device's location services are enabled.

How are calories burned calculated?

Calories burned are estimated based on your step count, distance traveled, and general activity level. These are approximations and may vary based on individual factors like weight, age, and fitness level.

Does the app work without internet?

Yes! Steppa works offline. Your step count, distance, and calories are tracked locally on your device. However, some features like map syncing may require an internet connection.

How do I enable location services?

To use map features and track explored areas, enable location services in your device settings. Go to Settings → Privacy → Location Services, then enable location access for Steppa. You can disable this at any time.

Why aren't my steps updating?

Make sure the app has permission to access motion and fitness data. On iOS, go to Settings → Privacy → Motion & Fitness and enable access for Steppa. On Android, ensure the app has necessary permissions in your device settings.

Can I sync my data across devices?

Currently, Steppa stores your data locally on your device. Cloud sync features may be available in future updates. Make sure to back up your device regularly to preserve your fitness data.

How do I reset my daily steps?

Your daily steps reset automatically at midnight each day. There's no need to manually reset - the app handles this automatically so you can start fresh each day.

Steps not counting

• Ensure the app has motion/fitness permissions enabled
• Carry your device with you while walking
• Restart the app if steps seem stuck
• Check that your device's sensors are working properly

Map not showing

• Enable location services in your device settings
• Grant location permission to the app
• Check your internet connection
• Ensure GPS is enabled on your device

App crashes or freezes

• Close and restart the app
• Update to the latest version of the app
• Restart your device
• Check if your device has sufficient storage space